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CUSTOMIZED ONSITE -or- VIRTUAL PROGRAMS
The following courses, seminars, and workshops are designed specifically for flight operations or large groups.
All onsite and virtual programs are 100% customized, designed specifically to meet our client's needs and requirements.
AVIATION LEADERSHIP | HF | CLIENT SERVICES
The Human Side of Human Factors
The Human Side of Human Factors
The Human Side of Human Factors
This course focuses on communications and relationships; emotions and resilience; stress and conflict; and how the intermingling of these elements affects your safety program. It will shed light on mistakes and who the human side of safety, errors, misjudgments and miscalculations.
Customized Virtual or Onsite Program
The 7 In's of Leadership
The Human Side of Human Factors
The Human Side of Human Factors
This course presents seven traits that begin with “IN” and explores the ethical implications of each. Ethics, and ethical behaviors, are critical to your reputation and to a successful company.
Test your critical thinking and powers of perspective framing – and justify your views.
Customized Virtual or Onsite Program
RADAR™ Leadership Series
The Human Side of Human Factors
Customer Service Enhancement
This course series is available onsite, virtually, as a keynote presentation, or seminar format.
Each of these integrates elements of emotional intelligence, mindfulness, and communication styles together to more fully understand and change behaviors.
Customized Virtual or Onsite Programs
Customer Service Enhancement
The Human Side of Human Factors
Customer Service Enhancement
This course, using proven communication skills and techniques, using your products, services, process and clientele knowledge.
Exceptional customer service providers instinctively know what their clientèle need, what they want, and recognize the difference.
Customized Virtual or Onsite Program
DiSC® & EQ-i 2.0® ASSESSMENTS
Communication Focused
Ever notice how a member of your team effortlessly is "the fit" for their position, while others struggle to understand the process or must consider all the details before they can make an informed decision?
Awareness of, and understanding individual tendencies can lead to a more productive team, stronger safety culture, and a higher level of customer and employee satisfaction. Recognizing and identifying thinking and behavior tendencies provides a strong foundation for professional and personal improvement, along with career advancement.
- You can incorporate these elements into your customer service training and standards sessions
- Knowing your own communication style and the characteristics of the other styles allows you to relate more quickly to passengers, vendors, and each other
- Understanding the root cause of interpersonal issues and challenges assists in circumventing conflict situations, thereby achieving a high performance team
FIRST AID, CPR & AED CERTIFICATION
AHA Heartsaver Certification Training
4.0 Hour American Heart Association Certification Course
- General First Aid
- Bloodborne Pathogens
- Anaphylaxis
- Choking
- CPR & AED Training
Conducted Onsite or as a combination Virtual + Onsite for larger groups
Conducted by BLS (Basic Life Support) Instructor
2-year AHA Heartsaver Certification
SMARTtraveler
Cabin Safety for Clients/Passengers
4.0 Hours | 1-day (two back-to-back workshops)
SMARTtraveler
Situational Awareness
Mitigating Risk
Able Bodied Passenger
Resources
Training and Talking
This onsite workshop is specifically designed for your owners and passengers who travel on business jets. It will not only prepare and empower your clients on how to expect the unexpected, they'll learn what actions they need to take in order to be a proactive asset as a SMARTtraveler, and not a hindrance, when it comes to inflight cabin safety.
Business Aviation clients should know what to expect from their well-trained crew - not only during "normal phases" of flight but in the unlikely event of an actual emergency.
- How will they react?
- Are they an abled bodied passenger?
- Do they know how to best assist the crew?
- Will they initiate an evacuation themselves, if the crew is incapacitated or worse?
- Or, are they going to wait for someone else to come and save them?
This workshop is a combination of theory and practical with classroom presentation and discussion, followed by hands-on training conducted onboard your aircraft, along with sājet's portable training equipment, for a realistic experience.