sājet team

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President/Founder - Sājet Solutions, Inc.

Chief Flight Attendant - Private G550 Owner

Professional Speaker, Consultant, and Presenter

Subject Matter Expert:

Cabin Safety Standards | Regulation Compliancy | CRM | HF | TEM | Hotel & Travel Safety | Inflight Service & Etiquette | Career Coaching | Business Jet Outfitting 

Scott began his aviation career in 1988 as a commercial flight attendant and made the transition into business aviation in 2001 as a freelance corporate flight attendant. Prior to aviation, he began his service industry career in hotel management as a service specialist, troubleshooter, and trainer. He has extensive training in culinary, fine dining, service and business etiquette. He is experienced in virtually all facets of business aircraft and also has extensive experience organizing and “streamlining” flight department procedures and managing crewmembers in a variety of flight operations.

Scott is the past Chair NBAA Flight Attendants Committee (National Business Aviation Association), and was a founding member of the steering committee for the creation of a European Flight Attendant Committee and European Cabin Service Conference, and currently serves on the committee’s Advisory Council.  He is the former director of a major crew staffing company, a lead trainer and program development manager for a major training company (2004-2013), and former co-owner of Corporate Flight Solutions (2001 - 2009).He is a regular blog contributor featured on the Sājet Resource> Blog page, formerly on FA Life. Scott is the founder and moderator for the The CFA Connection (a complimentary Corporate Flight Attendant resource platform), and continues to be a featured speaker at numerous conferences, conventions, and forums around the world, and currently flies for a G550 private owner as Chief Flight Attendant.

Scott has extensive experience with creating customized cabin safety and inflight service standards for business aviation flight departments, as well as coordinating the successful transitions of flight operations such as; FAR91 to FAR125, focusing on cabin safety standards and regulations, performing redundancy evacuation drills to ensure FAA approval, compliancy, and implementation. He provides personal travel safety, passenger cabin safety and professional career enhancement workshops.

Certifications/Accreditations:

• American Heart Association BLS (Basic Life Support) Certified Instructor • ServSafe® Food Protection Manager Certification 

• FAU Hospitality and Tourism Management Certification 

• Moore Life Leadership Program Certification 

• General Aviation Security Course | TSA and AOPA Certification

DEL (Doctorate of Executive Leadership)

Human Behavior Consultant

Professional Speaker, Consultant, and Presenter

Subject Matter Expert:

Leadership | Conflict Resolution | CRM | HF | TEM | Behavioral Analysis | Social Intelligence

Dr. Shari Frisinger, a behavioral analyst, works with leaders on ‘maintaining their composure when they really want to strangle someone’. Her human factors programs raise awareness of potentially disruptive or unsafe behaviors (there are many more than you think!) and provide solutions to strengthen safety culture by everyone “playing nice in the same company hangar”. She has researched the “why” of behaviors and has worked with leaders to improve the culture of their department – whether it’s safety (which begins and ends in your mind), customer service (adapting to them, not vice versa), recognizing and perfecting the best of your people. 

Dr. Shari has merged her doctoral dissertation on crisis leadership and her ERAU graduate research project on personalities in the cockpit to create programs that address core issues and solid behavior-modifying techniques. The result: a stronger SMS culture and a more unified higher performing team. All of which directly affects your bottom line.
A dynamic keynote speaker, corporate trainer, consultant, executive coach and facilitator, Dr. Shari Frisinger has impacted the bottom line of organizations for decades.

Dr. Shari designs and conducts hands-on, real-world workshops and executive one-on-one coaching tailored to leaders that want to improve their bottom line through enhanced internal and external situational awareness. She is Professor-teaching leadership courses at the undergraduate and graduate level and wrote a monthly article for DOM Magazine. She has served on the NBAA Safety Committee and Professionalism Subcommittee and has presented at many NBAA and other aviation conferences and events.