AVIATION LEADERSHIP | HF | CRM | CUSTOMER SERVICE | CABIN SAFETY
The following courseware are customized and presented virtually via Zoom or Teams.
Sājet Solutions also provides an online PDP Leadership level L3 course via NBAA.
Recommended Online Courseware -or- Customized Programs
Human Factors
THE HUMAN SIDE OF HUMAN FACTORS
This course focuses on communications and relationships; emotions and resilience; stress and conflict; and how the intermingling of these elements affects your safety program. It will shed light on mistakes and who the human side of safety, errors, misjudgments and miscalculations.
Conflict Resolution
FOR EVERY ACTION, THERE IS A REACTION
This unique course is built around cutting edge research into human behavior and is firmly grounded in the disciplines of leadership and social psychology. Dr. Shari will share her latest research findings on what we perceive is threatened and why we retaliate and fight.
Customer Service
Customer Service
A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL
Maintaining a competitive edge in business aviation by ensuring your employees provide exceptional service is the key to success! This customized course, using proven communication skills and techniques using your products and services, your process and your clientele knowledge.
Aviation Leadership/Team Courses
CRM & Leadership Ethics
Group or Company Enrollment
Ethics, and ethical behaviors, are critical to your reputation and to a successful company.
This course presents seven traits that begin with “IN” and explores the ethical implications of each.
The 7 In's of Leadership
Individual Student or Company Enrollment
Ethics are neither black nor white. What is obviously ethical to one person can be in the grey area to another. What one person assumes as ethical, another can have their own rationale for their contradictory actions. This course presents you with seven areas and situations that may be ethical conundrums, or may be clearly unethical. Test your critical thinking and powers of perspective framing – and justify your views. This is an excellent course for your department’s discussions and meetings along with a chance to explore other ‘realities’.
Dynamics of Empowered Leadership
NBAA PDP PROGRAM
Presented by Dr. Shari L. Frisinger
Learning Objective: Leadership, L3
CAM: 3 credits toward initial CAM application, 2 credits toward CAM Recertification
Leadership today has evolved from the “do as I say!” Captainitis-authoritarian style to a more flexible people-, company- and stakeholder-focused style. Toxic behaviors, petty conflicts, and hidden agendas have no place in today’s competitive business aviation environment. Every team member brings their own unique set of characteristics to the department; and the responsibilities to maximize one’s potential, job satisfaction and safety procedures have evolved to encompass both the leader and the team member. The leader sees the view from the balcony, directing and orchestrating the team to adhere to safety standards, exceptional customer service, and collaboration (where appropriate) for the benefit of all.
This PDP course will add numerous tools to your toolbox: an understanding of interpersonal interactions along with a variety of methods to mentor or be mentored, capitalize on group dynamics, maximize performance, assess the ethics of actions, and communicate clearly to everyone with whom you interact.
Cabin Safety Training Bundle | Virtual + Onsite
Customized Cabin Safety Training
Featuring: Standards and Emergency Procedures/Egress Training, (which can include Inflight First Aid, CPR/AED certification) for business aviation flight operations.
Virtual Courses: FAR's and Regulations, Crew & Passenger Briefings, CRM, Human Factors, TEM, Cabin Safety and Emergency Procedures, Inflight Fire and Smoke, Decompression and Hypoxia Awareness, Fatigue, Search and Survival, Travel Safety and General First Aid, CPR and AED certification (American Heart Association 2-year). Approximately 16 total virtual training hours scheduled over a timeline that works best for our clients.
Onsite: Combined with a 1-day onsite hands-on training aboard your aircraft.
All programs are designed to meet FAR's 91, 91K, 125, and 135, CAR's, ICAO, IS-BAO, BASC, and IS-BAH compliancies and best practices.
Cabin Safety Training includes:
350 page (PDF) reference manual and various handouts.
Certificate of Completion | Record of Training