A New Standard in Cabin Safety Education
CRM
Building stronger communication, coordination, decision-making, and teamwork between the flight deck and cabin crew, and the broader flight operation.
Safety Professionals
Recognizing cabin crew as essential safety professionals, equipped with the knowledge, skills, and confidence to identify risks, make informed decisions, and contribute to the safety of every flight.
Preparedness
Preparing crew and passengers for emergencies through effective planning, clear communication, and decisive leadership. Strengthening readiness to coordinate responses and carry out emergency procedures with confidence.
Cabin Safety Management Accreditation
Cabin safety is paramount to business aviation operations. Recognizing the vital role cabin crew play in aviation safety, Embry-Riddle Aeronautical University (ERAU) has taken an important step forward in advancing cabin safety education and the recongition for corporate cabin crew as safety professionals.
Through five dedicated online Cabin Safety Management (CSM) courses, ERAU is providing specialized education to support cabin crew in their critical safety responsibilities. Successful completion of all five courses earns learners an Embry-Riddle Cabin Safety Management Accreditation.
Designed to complement the hands-on cabin safety training cabin crew receive, the series expands learners’ understanding of cabin safety management, human factors, communication, risk management, emergency preparedness, and safety leadership. The courses provide cabin crew with the knowledge and management perspective needed to move beyond simply responding to safety procedures and toward becoming proactive contributors to their organization’s overall safety culture.
The online series launches with CRM for Cabin Safety on November 1, 2026. Additional courses will follow as the CSM program continues to roll out. Courses are featured below.
The Five Accredited Courses:
- CRM for Cabin Safety
- Communication & Briefings
- Aviation Safety & Emergency Equipment
- Types of In-Flight Incidents and Emergencies
- Cabin & Passengers Emergency Preparedness
This innovative program represents an important step forward in establishing cabin safety management as a recognized area of professional expertise within business aviation flight operations.
** ERAU courses, registration details, and links below.
COURSE REGISTRATION NOW OPEN!
Crew Resource Management for Cabin Safety
ERAU Online Course: CSM-1000 CRM for Cabin Safety
Available: November 1- November 28, 2026 (4-week course)
CRM is a cornerstone of aviation safety, providing the knowledge and skills necessary to enhance communication, decision-making, teamwork, and situational awareness in dynamic operating environments. While CRM originated in the flight deck, its principles are equally essential for cabin professionals who play a critical role in maintaining the safety and well-being of passengers and supporting the overall flight operation.
This online course explores the application of CRM from a cabin safety perspective, examining the human factors that influence performance, effective communication strategies, authority gradients, workload management, Threat and Error Management (TEM), and safety leadership.
Through practical examples, discussions, and applied assignments, participants will develop strategies to recognize risks, improve team coordination, and strengthen operational decision-making. Whether operating as part of a small crew or within a larger flight department, participants will gain practical tools to enhance safety, professionalism, and operational effectiveness.
Course is next available: January 4-31, 2027
Additional Online CSM Accredited Courses Coming Soon!
Communication & Briefings
ERAU Online Course: CSM-1100
Estimated launch: JANUARY 2027
Effective communication is essential to safe flight operations. Learn how crew communication, pre-flight and post-flight briefings, and passenger safety briefings build shared understanding, strengthen crew coordination, and support proactive cabin safety management.
Aviation Safety & Emergency Equipment
ERAU Online Course: CSM-1200
Estimated launch: MARCH 2027
Understanding aviation safety requirements and the emergency equipment carried onboard is critical to cabin safety. Develop the knowledge and skills to identify, inspect, and use fixed and portable emergency equipment in business aviation, while exploring global regulatory requirements for equipment carriage.
Types of In-Flight Incidents and Emergencies
ERAU Online Course: CSM-1300
Estimated launch: MAY 2027
In-flight incidents and emergencies demand composure, sound judgment, and decisive action. Explore common cabin emergencies, recognize potential hazards, and strengthen your ability to respond effectively when unexpected situations arise.
Crew & Passenger Emergency Preparedness
ERAU Online Course: CSM-1400
Estimated launch: JULY 2027
Preparedness is essential to protecting everyone onboard. Develop the knowledge to recognize abnormal situations, apply emergency procedures, coordinate with the flight crew and passengers using structured leadership, communication and standardized commands. Maintain authority while directing passengers and able-bodied passengers during high-stress events.
Supporting Cabin Safety Management Best Practices
The Launch of Serious About Safety – The ACSF Podcast
Welcome to the first episode of the Serious About Safety Podcast from the Air Charter Safety Foundation. In this episode, Clarifying the Cabin Role, we take a closer look at the critical role cabin personnel play in business aviation safety.
While flight attendants are often associated with customer service and hospitality, their responsibilities go far beyond passenger comfort. Cabin personnel are an essential part of the safety chain during normal operations, emergencies, and critical decision-making moments onboard. The discussion explores the differences in training and regulatory requirements across segments of aviation, including how some business aviation cabin attendants may not receive the same standardized safety training as airline cabin crews.
Join ACSF Host Larry Soles and guests Candace Covington, Jason Starke and Scott Arnold as they discuss the importance of proper preparation, emergency readiness, communication with the flight deck, and creating a stronger understanding of the cabin safety role throughout the industry. Whether you are a pilot, operator, flight attendant, safety professional, or aviation enthusiast, this episode offers valuable insight into how safety culture extends beyond the cockpit. Watch/Listen now and join the conversation as ACSF continues promoting practical, real-world aviation safety discussions across the industry.